Community Manager
Location: Union Square/Flatiron, Manhattan
Type: Full-time, 5 days a week on-site
Compensation: 80% base salary, 20% performance-based
About Us
Resident is a next-generation company club designed exclusively for ambitious founders, CEOs, and their teams. What started as a tight-knit community is evolving into something bigger: we're opening our first physical space. We're currently in stealth mode, but we'd be happy to share more details in a private conversation.
This is your chance to join early and play a critical role in shaping the energy, culture, and daily rhythm of our flagship space in NYC. You’ll report directly to our Founder & CEO, a successful entrepreneur with a previous exit, and gain firsthand experience building a brand and business from the ground up.
About the Role
We’re looking for a social, sharp, and resourceful Community Manager / Hospitality Manager to become the heartbeat of our space. Someone who’s not afraid to get their hands dirty, solve unexpected problems on the fly, and make every member feel like a VIP. If you come from the hospitality world, have coworking experience, or you just get people and love making them feel seen and supported, you’ll fit right in.
This isn’t a behind-the-desk job. You’ll be actively walking the floor, greeting members, running tours, and orchestrating experiences that turn great spaces into unforgettable communities.
👋 MEMBER EXPERIENCE & ENGAGEMENT
- Create a warm, welcoming atmosphere and become the familiar face every member looks forward to seeing
- Greet and say goodbye to every member each day, no exceptions
- Learn about our Residents beyond just names and companies: their interests, quirks, goals, and pet peeves
- Facilitate curated introductions between like-minded members
- Build out detailed member profiles in our CRM to support a hyper-personalized experience
- Deliver welcome packets and guide new members through onboarding
- Organize cool and fun events, member appreciation gestures, and ongoing “magic touches” that make the space feel alive
🛠 SUPPORT & DAY-TO-DAY OPERATIONS
- Be the go-to person for questions, quick fixes, and random needs (need a phone charger? you’ve got it)
- Manage incoming requests through our help desk system
- Run unique internal programs like “Immersive Day” to deepen member connections
- Encourage thoughtful coworking etiquette in creative, non-cheesy ways
- Post daily optimism prompts and conversation starters to spark community energy
🚀 SALES & TOURS
- Run engaging, high-touch tours that feel more like consultations than sales pitches
- Offer guests coffee, tea, and even a little chocolate; it’s the small things that matter
- Give out curated swag bags and leave prospects feeling taken care of
- Understand people’s business needs and help them figure out how we can best support them
Who You Are
- Charismatic and people-obsessed; you remember names, faces, and coffee orders
- Exceptionally organized and resourceful under pressure
- A creative problem solver who thrives in early-stage environments
- Obsessed with service, but not in a scripted way; you’re natural, thoughtful, and warm
- Hungry to grow, learn, and take on responsibility
- Comfortable wearing many hats (and occasionally doing things that aren’t in your “job description”)
- Preferably experienced in coworking, hospitality, or guest services
- Located in NYC and available for on-site, in-person work 5 days a week
Why Join Us
- You’ll be the first hire in a fast-growing, high-ambition company
- You’ll work directly with the Founder & CEO and be involved in strategic decisions
- You’ll get the autonomy to shape how the space feels and functions
- Your ideas will matter and will be implemented
- You’ll build real relationships, not just manage desks
Ready to build something meaningful in NYC? We’d love to hear from you.
Join Our Team
Do you have a love of community and the New York City startup scene? So do we, let’s chat!